Account Associate, Renewals

Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners

Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas

Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures

Consistent track record of meeting or exceeding performance goals

Native of professional level of Dutch