Scrum Master (Freelance)

Our client, a large international logistics organisation, is looking for an experienced Freelance Scrum Master to support a Customer Care CRM squad as part of a major digital transformation programme.

About the Role

Freelance Scrum Master – CRM / Customer Care – Brussels 12 months+

Responsibilities

• Lead Scrum ceremonies across a two-week sprint cycle.
• Manage sprint and PI delivery, risks and impediments.
• Coordinate dependencies across CRM, IT, Data, Business and Operations teams.
• Support the Product Owner with backlog refinement, story readiness and capacity planning.
• Track velocity, burn-down and overall delivery progress.
• Drive continuous improvement across the squad.
• Provide clear delivery and risk reporting to stakeholders.

Qualifications

• 5+ years' Agile delivery experience with strong Scrum Master experience.

Required Skills

• Strong knowledge of Scrum and SAFe, including PI Planning.
• Experience managing cross-team dependencies and delivery blockers.
• Strong stakeholder management and facilitation skills.
• Experience with Jira and Confluence.

Preferred Skills

• Microsoft Dynamics 365 / CRM experience is highly advantageous.
• Scrum or SAFe certification is a plus.
• Customer Care, Contact Centre or logistics experience is advantageous.

Pay range and compensation package

• Contract: Freelance
• Environment: Enterprise CRM / Digital Transformation