Content Designer

In this Content Designer role, you’ll craft accessible, user-centred content for government and private sector digital services. You work with a multidisciplinary team to understand problems, run user research, and shape content that aligns with business goals and user needs. You will influence stakeholders with evidence-based content decisions and contribute to design systems and governance. This is a chance to grow across the full development lifecycle in a collaborative, flexible environment that values inclusivity and career development.

• remote work
• flexible working
• London office meetings
• travel as client needs dictate
• supportive, collaborative culture

• design content that makes complex concepts easy to understand
• collaborate with user-centred design colleagues and stakeholders through agile service design
• participate in user research and use qualitative and quantitative evidence to inform content and journeys
• contribute to prototype development and user testing to improve interactions
• guide senior stakeholders to produce user-centred content using a solid evidence base
• ensure content meets statutory/legal requirements while remaining accessible to broad audiences
• support and coach teams in user-centred design and agile methodologies
• contribute to clients' design systems and set content design standards
• understand and apply Government Service Standard and the role of content designers

• experience designing content that meets user needs
• ability to work with user-centred design colleagues through discovery to live
• participation in user research and data-informed design decisions
• experience with prototype development and user testing
• ability to influence senior stakeholders with evidence-based content
• ability to ensure accessibility and inclusivity in content
• ability to coach teams in user-centred design and agile methodologies
• contribution to design systems and standards
• knowledge of Government Service Standard
• excellent verbal/written communication and facilitation skills
• high-level technical literacy to understand processes and constraints
• ability to work across locations and travel as needed

• excellent listening and facilitation
• clear communication with stakeholders at all levels
• team player and collaborative mindset
• content design
• user research (qualitative and quantitative)
• prototype development and user testing