Customs(Zollprozesse) Operations Manager (f/m/x)

Job Description

Join our hands‑on customs operations team where collaboration truly matters. While customs is often paperwork‑heavy, we take a technology‑first approach by automating processes and building smarter solutions for cross‑border trade.

This role is based in Berlin.

Your main responsibilities:

• Owning our customs processes, ensuring everyday operations for our customers within the EU, UK, Norway, and Switzerland.
• Using our customs platform and automation tools to classify products and determine duties & taxes.
• Steering and interacting with external stakeholders, including freight forwarders, hubs, warehouses, and customs brokers, while acting as a contact for customs authorities to ensure operational excellence.
• Partnering with our customers on customs‑related topics to enable their business.
• Developing and implementing processes, systems, and guidelines tailored to the needs of e‑commerce merchants to ensure operational excellence and full compliance.

Qualifications

This is what you need to succeed:

• +3 years of experience in customs operations or customs process management.
• Solid knowledge of export and import regulations.
• A passion for developing innovative customs solutions that create real business value.
• Excellent communication and interpersonal skills.
• Professional proficiency in German (C1 or higher) and English.

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote‑office set‑up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate‑neutral and long‑term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we’re inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no‑fuss results focus, and we are successful with our data‑driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company‑wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.