Second Line Technical Support Engineer (Shift Patterns)

Location: Chertsey, Surrey

Job Type: Full time

Contract Type: Permanent

Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance

Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. 

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. 

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. 

The Role

An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.

The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.

There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.

The role is based at Krome’s HQ in Chertsey. On rare occasions, you may be required to travel to London and other client locations.

The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am (with 2 hours break).

Responsibilities

Troubleshooting hardware or software problems escalated from 1st line

Investigating security alerts

Working with internal teams to manage IT infrastructure and keep it up to date

Maintaining knowledge base and contributing to process/Technical documentation

Following SLAs and tracking ticket resolution metrics

Requirements

At least two years of experience in a similar role

Experience of some or all of the following;

Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), Darktrace, VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring

Virtualisation practices from a build, install, configure level through to standard support

A good grasp of TCP/IP networking

The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and network equipment

Great communication skills (in person and via telephone), excellent written and spoken English is essential

Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments

Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must

The successful candidate will be a punctual and thorough worker, with astute attention to detail

Strong academic background – a Bachelor’s degree or related IT qualifications would be highly desirable but not essential

A full UK Driving License is desirable

All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome’s common employment practice.

Benefits

Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)

Employee Assistance Programme

Electric Vehicle (EV) Salary Sacrifice Scheme

Private Medical Insurance (applicable after 5 years’ service)

Learning and Development Programme, aimed to support Career Progression

Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)

Long Service Recognition Awards for 5, 10, 15 years+

Complimentary Breakfast Available (8am – 9am Mon to Fri)

Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks

Discounted Corporate Gym Membership

Cycle to Work Scheme

Shower Facilities 

Free Private Car Park

Staff Break Out Room with Pool Table

Modern, Open Plan, Office Environment

Regular Company-Funded Social Events 

Company-Funded (Voluntary) Participation in our Charity Events

Electric Vehicle Charging Points are available at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.

You may have experience in the following: 2nd Line Support Engineer, Second Line Support Analyst, IT Support Engineer, Service Desk Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support Technician, Helpdesk Engineer, Desktop Support Engineer, Systems Support Engineer, NOC Engineer, etc