System Manager for Commercial IT Europe and International Markets

Are you passionate about helping Commercial organizations gaining full value of their applications? Do you have experience with a Product/Agile team setup?

If so, now is your chance to join Ascendis Pharma as our new System Manager for the Commercial IT Europe and International Markets team in Global IT.

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.

At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets.

We are seeking a passionate System Manager to join our team. As a member of Global IT, you will play a crucial role in ensuring efficient management and integrity of Vault CRM.

This is an exciting opportunity to work in a fast-paced environment, collaborating with cross-functional, global teams working together to achieve extraordinary results.

You will be joining the Commercial IT Europe and International Markets team consisting of 3 internal colleagues, and report directly to Jakob Monajemzadeh Thrane, People Leader, and Sune Mejlvang, Functional leader, who are both based in Hellerup, Denmark. You will be based in Hellerup.

Your key responsibilities will be:

• Embrace a team-first approach by contributing, sharing knowledge, and partnering with Product team members to solve challenges and deliver outcomes together.
• Maintain and continuously improve our applications in close collaboration with your team members.
• Manage and maintain Vault CRM to ensure optimal performance, security, availability, and user access. This includes technical support; for instance, ensure user administration and incidents are managed efficiently.
• Ensure that your systems operate in compliance with internal governance requirements and relevant external regulations.
• Drive test activities in Azure DevOps; identify and mitigate IT-related risks (including security and GDPR); and develop, implement, and enforce IT policies and procedures to support compliance and risk management objectives.
• Understanding business processes and requirements and translating these into technical features and functionality in collaboration with our implementation partners.
• Coordinate with team members, cross-functional stakeholders, software vendors, and support partners to identify gaps and ensure efficient delivery of application changes.
• Support end-user training processes to ensure users get the most out of our applications.

Qualifications and Skills:

You hold an academic degree – preferably a master’s degree– and 5+ years of experience from a similar role within a regulated industry, e.g. pharma, biotechnology, food & nutrition, finance or a consultancy catering to a regulated industry.

• Experience from a Product/Agile team
• Experience with CRM (e.g. Vault CRM or similar)
• 5+ years of experience working within an IT organization supporting a Commercial organization
• Experience with documentation and test management

Key competencies:

You are a strong team player, analytical, and possess a can-do attitude.

As the Commercial IT Europe and International Markets Product team continues to evolve, we are looking for a profile who will proactively contribute to product discovery, help shape our ways of working, and play a key role in ensuring our Commercial solutions are effectively managed, continuously improved, and aligned with business needs.

The ideal candidate is both structured and detail-oriented, while also demonstrating strong communication skills and a sense of adaptability.

You thrive in an entrepreneurial, informal, and open environment where innovation and change are key. You handle ambiguity well and employ a solution-oriented approach to generate new ways forward together with your team.

You have a passion for the technical aspects of the role, but your competencies extend beyond the techy requirements due to your intuitive curiosity and strong desire to truly understand and assist the colleagues you and the team support.

Travel

5-10 days per year.

Office

Tuborg Boulevard 12, 2900 Hellerup, Denmark

For more details about the position or the company, please contact Jakob Monajemzadeh Thrane, You can learn more about Ascendis by visiting our website