Guest Services Executive - Back Office

We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities are:

• Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses.
• Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service.
• Support the coordination of VIP arrivals, amenities, special occasions and personalized guest arrangements in collaboration with the relevant departments.
• Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments.
• Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures.
• Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary.
• Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues.
• Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required.
• Ensure compliance with hotel SOPs, data protection requirements, and established service standards.
• Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams.