Motor Claims Handler - FNOL & Accidental Damage

Motor Claims Handler, Bolton (BL7) – £26,500 to £30,000 – Monday to Friday, 9–5, no rota.

Already taking FNOL motor claims or handling accidental damage claims, but tired of lates, weekends and a 24/7 rota? An established, FCA-regulated insurer just outside Bolton wants an experienced Motor Claims Handler for its motor claims team, on a straight 9–5.

What the Motor Claims Handler does

• Take FNOL motor claims, getting the detail right first time and setting honest expectations
• Run accidental damage claims through to settlement: engineers, repairers, salvage, courtesy cars and third parties
• Check cover, investigate liability and make the settlement decision on your own motor claims
• Manage your claims caseload by phone and in writing and keep every file moving
• Be the person policyholders and brokers want to deal with
• Flag fraud indicators on motor claims

What you'll bring

• Solid motor claims experience – FNOL, accidental damage, or both (around two years for the top of the range; 18 months and strong on liability, still apply)
• Confidence making and explaining a liability decision
• Comfort across several claims systems
• GCSE English and Maths at C/4 or above
• CII held or in progress – fully funded if not
• A full driving licence – public transport to the site isn't realistic

Pay and benefits

• £26,500 – £30,000 depending on motor claims experience
• 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends, no on-call. Hybrid after probation
• Fully funded CII and one-to-one coaching from a dedicated motor claims trainer
• 29 days' holiday including bank holidays, rising to 36, plus your birthday off
• Health cash plan, contributory pension, £1,000 refer-a-friend bonus, free on-site parking

Next step

Send your CV and we'll call you for a proper conversation about the motor claims team before anything goes anywhere