Customer Service Representative | German & French

As a strongCustomer Representative /strong, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.br /Your duties and responsibilities include:br /ulliActing as the initial point of contact for dealers and end users via phone during help desk operations /liliManaging tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards /liliIdentifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns /liliKeeping abreast of product developments to provide accurate and current information to dealers and end users /liliMaintaining a positive and professional demeanor while assisting dealers and end users /li /ulbr /br /H3Requirements /H3strongThese are the qualifications in a nutshell: /strongbr /ulliProficient communication skills in strongGerman and /strongstrong emFrench, /em /strongboth written and verbal, and preferably in strongDutch or English /strong /liliIf you speak Italian as well, you're the hero we're looking for :) /li /ulstrongOther than that: /strongulliExceptional problem-solving and troubleshooting capabilities /liliCapability to thrive in a fast-paced setting and manage multiple tasks /liliKeen attention to detail and strong organizational skills /liliMBO level education or equivalent experience /liliMinimum of 2 years of relevant work experience /liliFamiliarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics /li /ulH3Benefits /H3Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:ulli26 vacation days a year /lilitravel compensation /liligood retirement plan /liliPersonal development training's /liliMonthly team events /liliHybrid working (3x2) after onboarding period /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.