Business Analyst

Business Analyst

Application Deadline: 31 August 2026

Department: Strategy & Design

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 41,000 - GBP 50,000 / year

Description

About the role

Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assess the implications

Key Responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, Knowledge and Expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs

  Business modelling

  • Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
  • Analyse, design and prioritise business changes to improve business operations and services

  Business process improvement

  • Support the implementation of proposed business improvements

  Business process testing

  • Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project

  Methods and tools

  • Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

  Requirements definition and management

  • Identify, analyse, challenge and validate business and user requirements
  • Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project

  Stakeholder management

  • Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
  • Build and reach consensus with stakeholders
  • Work to improve stakeholder relationships using evidence to explain decisions

  Systems analysis

  • Identify and analyse IT system capabilities
  • Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

  Testing

  • Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
  • Review prototypes, tests plans and tests outcome reporting

  User experience analysis

  • Apply basic techniques to analyse, validate and prioritise user experience needs
  • Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

  Benefits

  Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

  • 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counseling - we offer paid counseling as well as financial and legal advice

  If successful, you will be required to undertake an SC clearance