Internal Accounts Manager

Internal Accounts Manager

Permanent Position

Hours of Work: 8:30am - 5pm, Monday to Friday

Pay: From £32,480 to £34,510 per annum

Based in the West Bromwich area

Job description for the Internal Accounts Manager

An exciting opportunity to join a well-established manufacturing company, working in a fast-paced office.

Main Duties and Responsibilities:

Manage and develop relationships with assigned customer accounts, acting as the main point of contact.

Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.

Liaise with internal departments to ensure accurate information is communicated and customer

requirements are met.

Take ownership of customer queries, complaints, and service issues through to resolution.

Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.

Build strong customer relationships through proactive engagement and regular account reviews.

Maintain accurate account records and provide customer insights to management.

Ensure a professional, positive, and customer-centric service is delivered at all times.Experience for the Internal Accounts manager

Previous experience in a customer facing role, preferably in the manufacturing sector is preferred

Strong Excel and IT skills

Ability to work to strict deadlines

Excellent communication skills

Experience building relationships with both customers and internal stakeholders.

Knowledge of order processing, logistics and supply chain operations is desirableDetails for a Internal Accounts Manager

Salary £32,480 - £34,510

Company pension scheme

Based in West Bromwich

If you are interested in the Internal Accounts manager role based in West Bromwich - please click apply

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