Household Claims Handler - Home Insurance Claims

Household Claims Handler, Bolton (BL7) – up to £28,000 – Monday to Friday, 9–5.

Got household, home or property claims experience and want a caseload that's genuinely yours? An FCA-regulated insurer on the edge of Bolton has taken on a big new contract and is growing its household claims team. They need an experienced Household Claims Handler on a straight 9–5.

What the Household Claims Handler does

• Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims
• Check policy cover and gather what's needed to move each claim forward
• Appoint and manage the suppliers and trades who put things right
• Keep customers updated clearly and honestly through every claim
• Spot and refer potential fraud on home insurance claims

What you'll bring

• Household, home or property claims experience – around 12 months is plenty. Validation, home emergency and desktop claims count too
• Strong insurance customer service backgrounds will also be considered
• Confidence on the phone and across several claims systems
• GCSE English and Maths at C/4 or above
• A full driving licence – the site isn't reachable by bus for 9am

Pay and benefits

• £24,479 – £28,000 depending on claims experience
• 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends
• Fully funded CII qualifications
• Holiday that grows with service, holiday buy and sell, and your birthday off
• Contributory pension, cycle to work scheme, free on-site parking, casual dress

Next step

Send your CV and we'll ring you to talk the claims role through properly – the team, the caseload and who the employer is