Customer Care Team Lead — Healthtech & AI-Powered Support
Role Description & Overview
Lucis in Paris seeks a Customer Care Team Lead to own the member experience end-to-end, stabilize operational metrics, and build a world-class support team. From Day One you will personally resolve inquiries and act as our power user of the internal OS.
As the team grows, you will mentor staff, write SOPs, and translate frontline insights into product decisions while maintaining a high standard of care in a fast-moving environment.
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Key Details
- Date Posted: 23 Oct 2026
- Location: paris
- Employment: Permanent
- Workplace: Hybrid
- Specialism: Management & Opérations, Ventes
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Lucis (YC P25)
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