Operations Manager - Flex

Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.
Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
Access & identity monitoring
Coordinating (but not performing) server and database patches
Small enhancements/configuration changes to software
Coordinating software management
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
Collecting & Processing Demands from Business Users
Performing Incident & Problem Management
Performing Change Management
Coordinating System Archiving
Must have Excellent English speaking, reading & writing skills
Other languages such as German, Japanese, Mandarin, Spanish a plus
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
A demonstrated understanding of Operational Excellence ITIL v3.Data transformation and modelling using Snowflake and dbt
Good to have knowledge of data integration tools (Snaplogic)
Python and SQL (advanced)
Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments
Good Understanding of assigned application and system lead support service tasks
~ Understanding and experience working with Hardware, software, networking and databases
~ Permanent contract.
Trainings & Certifications. Home Office.
Health insurance.
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #