ER & Operations Lead

ER & Operations Lead role within a professional services organisation, combining complex ER case management with HR operations. You'll coach managers, lead disciplinary, grievance, absence and performance cases, improve policies and processes, analyse people data, support governance and compliance activities, and contribute to culture, engagement and performance initiatives.

Client Details

I'm recruiting for a newly created ER & Operations Lead.

This is an opportunity to step into a highly visible role where you'll be involved in everything from complex employee relations and manager coaching through to people operations, governance, process improvement and wider people projects.

The People team is going through an exciting period of change. They are looking for someone who enjoys challenging the status quo, improving ways of working and partnering closely with stakeholders across the business.

Description

You'll become the go-to person for Employee Relations, leading a varied caseload of formal and informal matters including performance, disciplinary, grievance, absence and capability cases. Rather than simply advising from a distance, you'll work closely with managers to coach them through challenges, build capability and ensure issues are managed confidently and consistently.

Alongside ER, you'll take ownership of key People Operations activities, partnering with colleagues across payroll, recruitment, policy, compliance and governance. You'll play a central role in ensuring people processes are effective, compliant and fit for the future.

The role offers plenty of variety, including:

Managing end-to-end employee relations casework

Coaching and challenging managers at all levels

Leading on policy development and process improvement

Producing and analysing people data and MI to support decision-making

Supporting SMCR and regulatory people processes

Driving operational improvements and reducing unnecessary administration

Supporting people initiatives focused on culture, engagement and performance

Exploring opportunities to leverage AI and technology within HR

Acting as a key point of contact for managers and employees across the business

Profile

This role would suit an experienced HR professional who thrives on building relationships and getting involved in the detail of the business.

You'll likely have:

Strong Employee Relations experience with the confidence to manage complex cases independently

A proactive and commercially minded approach

The ability to influence, coach and constructively challenge managers

Experience reviewing and improving HR processes and policies

Strong analytical skills and confidence using people data to identify trends and opportunities

A resilient approach and comfort handling difficult conversations

Genuine curiosity about how organisations work and how they can improvePrevious experience within financial services, banking or another regulated environment would be advantageous but isn't essential.

Job Offer

Salary up to £53,000

Solihull location with free parking

Hybrid working (approximately 2-3 days per week onsite)

35-hour working week

Free parking

Flexible working approach

Opportunity to help shape the future of a growing People function

Private medical insurance

Matched pension contributions

25 days annual leave plus bank holidays and your birthday off

Opportunities for professional development and career progression

A chance to make a real impact in a regulated, purpose-driven organisation

This is an excellent opportunity for someone who enjoys balancing hands-on ER with broader operational and strategic HR responsibilities, whilst working in a supportive team that values collaboration, continuous improvement and fresh thinking