Customer Service Advisor

Inbound Customer Service Advisor

Swindon | Hybrid Working £14.56 per hour | 12-Month Contract

Are you someone who enjoys helping people and delivering great customer service? If you're looking for a role where no two calls are the same and every conversation makes a difference, this could be the perfect opportunity for you.

We're recruiting Inbound Customer Service Advisors to join a well-known financial services organisation in Swindon. You'll be the first point of contact for customers, helping them with a range of enquiries and making sure they receive the support they need.

What's the role?

You'll take inbound calls from customers, helping with everything from online banking queries to questions about products and services. No sales targets, just genuinely helping people and finding the right solutions for their needs.

This is a busy role, so you'll need to enjoy speaking to people and be comfortable handling a high volume of calls, typically supporting 40+ customers each day.

Hybrid Working

Once training is complete, you'll work on a hybrid basis with 2 days in the office and 3 days from home.

The first 8 weeks of training are fully office-based in Swindon, Monday to Friday, 9:00am - 5:00pm, giving you all the knowledge and support you need to succeed.

Working Hours

£14.56 per hour

Shifts between 8:00am and 8:00pm, Monday to Sunday

Working 5 days out of 7

Shift patterns provided in advance

Typical shift patterns:

8:00am - 4:00pm

9:00am - 5:00pm

10:00am - 6:00pm

11:00am - 7:00pm

12:00pm - 8:00pm

If you're on late shifts, you'll have that weekend off

What We're Looking For

Previous customer service experience

Confidence speaking with customers over the phone

Good computer skills and the ability to learn new systems

Strong attention to detail

A positive attitude and willingness to help others

Ability to work in a fast-paced environment

Access to a reliable and secure internet connection for home working

What's In It For You?

Full training provided!

No previous banking or financial services experience required

Hybrid working after training

Ongoing support from a friendly and experienced team

A great opportunity to gain experience within a respected organisationIf you're a people person who enjoys solving problems, building rapport, and making customers feel valued, we'd love to hear from you. Apply today and take the next step in your customer service career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website