Customer service advisor

Customer Service Advisor

12-Month Fixed-Term Contract

Location: Durham

Hourly Rate: £13.45 an hour (Overtime available paying up to 20.18 + an hour )

Full time in the office

Various shift patterns

You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need

Awr rate increase to £13.57

Benefits will include vouchers for Star performance

Free coffee and tea available onsiteWe are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transnational and administrative support within a contact centre setting.

You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

Process inbound and outbound calls, emails, and customer enquiries in line with established procedures

Accurately complete transactions and maintain up-to-date records, both digital and manual

Prioritise and manage daily workloads effectively to meet deadlines

Escalate non-routine queries or issues appropriately

Collaborate with colleagues to support overall team performance

Provide general administrative assistance as required

Ensure compliance with internal controls and audit

requirementsEssential Skills & Experience as a Customer service advisor

Strong attention to detail and accuracy in record-keeping

Proven ability to work effectively in a team-based or structured environment

Excellent interpersonal and communication skills

Strong organisational and time management abilities

Demonstrated commitment to delivering high-quality customer service

Ability to follow defined processes and procedures consistentlyWe are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010