Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis.

You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.

Package for a Customer Service Advisor:

Salary: £13.46 - £14.56 per hour, depending on experience

Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week

Contract: Temporary

Location: Bath, hybrid

Varied, multichannel customer service role

Opportunity to develop your complaint-handling and problem-solving experience

Supportive and collaborative working environment

Saturday shifts balanced with a weekday off

Key Responsibilities of a Customer Service Advisor

Responding to customer enquiries through telephone, email, live chat and social media

Providing accurate information about products, orders and installations

Taking ownership of customer enquiries through to resolution

Handling complaints professionally and working towards first-contact resolution

Contacting customers to arrange installations, explain the process and answer questions

Listening carefully to customers and identifying the most appropriate solution

Communicating complex information in a clear and accessible way

Contributing ideas to improve processes across the team and wider business

Sharing useful information with colleagues and updating internal knowledge systems

Maintaining a professional, empathetic and positive approach throughout every interactionKey Skills and Experience of a Customer Service Advisor:

Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment

Experience handling complaints and taking ownership through to resolution

Confident and professional verbal and written communication skills

Strong listening and questioning skills

Ability to simplify complex information and explain it clearly

Empathetic approach and the ability to communicate with customers from a wide range of backgrounds

Good problem-solving skills and a proactive attitude

Working knowledge of Microsoft Office

Positive, can-do approach with a willingness to learn and developIf you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!

Red Recruitment (Business)