Credit Controller Supervisor

Job Description Key Responsibilities
Ensure effective collection activity across the team in line with company credit policies.
Conduct regular one-to-one meetings and oversee individual and team performance.
Coach, mentor and develop credit control team members.
Identify and implement process improvements to enhance efficiency and controls.
Build and maintain strong relationships with key stakeholders and customers.
Manage and resolve complex or escalated debt issues.
Lead and contribute to business improvement and ad hoc project work.
Monitor and support delivery of team KPIs and objectives.
Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.
Complete complex account reconciliations and assist with customer query resolution.
The successful candidate will ideally possess:
Previous supervisory experience within a finance or credit control environment.
Strong understanding of credit control best practice and debt recovery processes.
A process-driven mindset with the ability to identify and implement improvements.
Excellent organisational and prioritisation skills.
Strong communication and negotiation abilities.
Confidence working with stakeholders at all levels of an organisation.
Proficiency in Microsoft Excel and other Office applications.
High attention to detail and ability to handle confidential information appropriately.
A proactive and solutions-focused approach.
Commitment to delivering high standards of service and performance.
Benefits
Hybrid working arrangements.
Health and wellbeing support.
Pension scheme.
Life assurance.
Professional development and study support.
Generous annual leave entitlement.
Social and wellbeing initiatives.
Additional employee benefits package