Credit Controller

Credit Controller | Leeds | Up to £33,000 | On-site – flexible start and finish times

We are recruiting for an experienced Credit Controller to join a busy finance team in Leeds, in a role where you can genuinely make a difference.

This is a hands-on, end-to-end credit control position, managing your own workload and taking responsibility for collecting outstanding payments. You’ll be dealing directly with customers, so a professional, understanding and empathetic approach is really important.

The role would suit someone who is confident having conversations about payments but understands that care and empathy can make a real difference when working with customers.

The Role

• Managing your own ledger and carrying out end-to-end credit control
• Contacting customers by telephone and email to collect outstanding payments
• Building positive relationships with customers
• Understanding individual circumstances and working with customers to find appropriate solutions
• Monitoring outstanding balances and taking action to reduce aged debt
• Allocating payments and maintaining accurate account records
• Resolving queries and investigating discrepancies
• Working closely with internal teams to resolve payment issues
• Maintaining accurate records and providing regular updates on outstanding debt

About You

• Has previous credit control experience
• Is confident managing customer conversations around payments
• Has a calm, patient and empathetic approach
• Is comfortable having potentially difficult conversations
• Has strong attention to detail and good organisational skills
• Can manage their own workload and meet deadlines
• Is confident using Excel and finance systems
• Wants to work in a role where they can make a genuine difference

What's on Offer?

• Up to £33,000
• Leeds-based, on-site
• Opportunity to make a real difference through the way you work with customers
• A varied, hands-on credit control position
• Supportive team environment
• Opportunity to take ownership of your own workload

If you're an experienced Credit Controller who believes that how you collect payments matters just as much as getting the payment in, we'd love to hear from you.