Service Coordinator - Eastwood (Nottingham)

Job title: Service Coordinator

Location: Heanor, Nottingham  

Salary: Up to £30,000 per annum

We are currently recruiting for a Service Coordinator to join a busy and well-established service operation based in Nottingham.

In this role,

you will play a key part in keeping the service operation running smoothly, coordinating a team of field-based engineers and ensuring customer requirements are managed efficiently.

You’ll be responsible for planning and scheduling engineers, managing customer communications and making sure jobs are completed as smoothly and effectively as possible.

This is a fast-paced, varied role where strong organisation, communication and customer service skills are essential. The position would suit someone with previous experience in service coordination, engineer scheduling, service administration or a similar customer-focused environment.

An immediate start is ideally required, making this an excellent opportunity for an experienced Service Coordinator looking for their next move.

Daily responsibilities:

Coordinating and scheduling field-based service engineers

Managing engineer diaries and allocating jobs efficiently

Liaising with customers to arrange and confirm service visits

Handling customer queries and keeping customers updated on job progress

Coordinating breakdowns, servicing and maintenance

requirements

Communicating with engineers throughout the day to ensure jobs are completed efficiently

Monitoring outstanding jobs and ensuring work is followed up

Working closely with the Service Manager, Parts Advisor and Parts Assistant

Updating internal systems and maintaining accurate service records

Ensuring customers receive a high level of service at all times

Supporting the wider service team with general administration and coordination

Experience you will need:

Previous experience in service coordination, service administration, engineer scheduling or a similar role

Experience dealing directly with customers

Strong communication and organisational skills

Ability to manage multiple priorities in a busy environment

Confident coordinating engineers or mobile/field-based staff

Good attention to detail and administration skills

Comfortable working to deadlines and reacting to changing priorities

A proactive and customer-focused approach

Experience within a technical, engineering, plant, automotive, forklift or similar service environment would be advantageous

Package:

Hours: Monday–Friday, 8:00am–5:00pm (40hrs)

Salary: Up to £30,000 per annum

Location: Heanor

Start date: Immediate start ideally required

Company pension scheme

Life assurance

Health cash plan

Increasing holiday entitlement with length of service

Employee benefits hub

Employee referral scheme

Long-service recognition programme

Training and career development opportunities

If this sounds of interest, please contact Celi on (phone number removed) or apply today.

INDCD