Credit Controller

Job Title:   Credit Controller

Location:   Edgbaston, Birmingham

Salary:      £28,000-£32,000 per year

Hours:       37.5 hours per week - opportunity to work from home 1 day per week after 6 months

The Edgbaston Village Metro stop, which serves as the current terminus for the West Midlands Metro tram line us located directly outside the front of the building. 

The role:

As a Credit Controller

you will play a crucial role in managing and collecting debts from our clients, ensuring the company maintains a healthy cashflow. You will build strong relationships with internal and external business partners, to resolve payment queries and support the wider finance team. Please note that this is dealing with BtoC customers, so it would be preferable that you have strong BtoC collections experience. If you also have experience within the insurance sector, that would be a bonus. 

Key Responsibilities

Debt collection experience

Administration of loans

Ensuring signed documents are received from clients

Processing payments across internal systems

Receipting card payments in EPIC cashbook

Weekly Debt reporting

Liaising with external debt collection agencies

Referring cases when escalation necessary

Liaising with agency to progress collections

Reporting on agency progress

Processing refunds

Money to client bank/credit cards

Preparing bank payments for authorisation

Updating inhouse system with refund information

Daily bank reconciliations

Supporting on Client Money Account reconciliations & receipting

Assisting in other Finance tasks when necessary

Desired skills:

Strong communication and negotiation skills

Ability to deal with difficult clients in a calm, authoritative and understanding manner

Good people skills and desire to work within a team

Works well under pressure

Attention to detail and problem solving abilities

A hands-on approach to work in a hardworking environment

Experience of EPIC (insurance ledger) and Quick books accounting system or similar

What you'll need:

A minimum of 3 years experience in a Credit Controller role, ideally within the insurance sector

A minimum GCSE at grade C/4 in Maths and English

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

A desire to enter a dynamic and values driven work environment

Job Types: Full-time, Permanent

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