Customer Service - Logistics / Supply Chain Environment
Role Description & Overview
Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location: Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week
What You'll Do:
Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.What You Need:
Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
Comfortable navigating ticketing systems and interpreting data.
Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com
Randstad Technologies is acting as an Employment Business in relation to this vacancy
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Key Details
- Date Posted: 19 Oct 2026
- Location: Chertsey, Surrey
- Employment: Contract
- Workplace: Hybrid
- Specialism: IT
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