Collections Advisor

Axon Moore are proud to be supporting one of the UK’s fastest growing service companies as they look to recruit for a Credit Control to join their finance team. This role will be a brilliant opportunity for a first class customer services executive or debt collections agent to develop into a Credit Controller role

Salary: £28,000

Working Hours: 37.5 hours per week

Shift Pattern: Monday – Friday 09:00-17:30 or 8.30am to 5pm

Holidays: 25 days holiday

They are looking for a dedicated Credit Controller agent to assist with the collection of outstanding debts. As the Credit Controller you will contact customers and inform them of their debts, take payments over the phone, negotiate payment plans, and ensure the debt is recovered in a timely manner.

Duties:

Collect unpaid debt

Handle a high volume of calls

Provide excellent customer experience throughout the collections process

Document all interactions and actions in the system/database

Follow-up with customers to encourage debt settlement

Deal with queries on invoices

Handle questions or disputes related to debt

Investigate and resolve balance discrepancies

Communicate with management and other team members 

Comply with all company guidelines, policies and processes

Essential skills:

A minimum of one year experience in a call centre environment, in a debt collection or telesales role

Excellent communication skills with problem solving attitude

Customer oriented with a natural flair with conversation and negotiation

Attention de detail

Able to keep calm under pressure and have a diplomatic but firm manner

Persistent work ethic and resilience

Proactive and work effectively and efficiently

Ability to multitask effectively whilst keeping a high level of service quality

Results and target driven

Strong computer and MS Office skills