Claims Handler

Claims Handler – Sutton

Salary: £30,000 Hours: Monday–Friday, 9am–5pm Contract: Full‑time, Permanent Holiday: 23 days + bank holidays Sick Pay: Statutory Probation: 3 months DBS: Required

⭐ Role Overview

As a Claims Handler, you will manage property insurance claims from first notification through to completion. Working with multiple insurers, you’ll help customers restore their homes to pre‑loss condition following events such as fire, flood, escape of water, or other insured perils.

This is a fast‑paced, varied role requiring strong organisation, excellent communication, and the ability to juggle multiple priorities — all while delivering an outstanding customer experience.

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Key Responsibilities

Manage claims proactively from initial receipt through to final invoicing.

Book and coordinate surveyor appointments.

Communicate clearly with policyholders, contract managers, tradespeople, and clients throughout the claim lifecycle.

Oversee the ordering and purchasing of materials required for repairs.

Ensure customer expectations are managed in line with policy coverage and scope of works.

Identify and resolve issues as they arise, often with multiple urgent tasks competing for attention.

Maintain accurate records across multiple systems and applications.

Work collaboratively within an established, supportive team.

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Requirements & Skills

Basic technical understanding of building repairs and property reinstatement.

Strong problem‑solving ability with attention to detail when booking works or ordering materials.

Excellent verbal and written communication skills, able to convey technical information clearly.

Confident interpersonal skills to build rapport and manage expectations.

Highly organised with strong time‑management skills to handle concurrent actions professionally.

Ability to work within time‑sensitive contractual obligations.

Strong computer literacy and ability to navigate multiple systems.

Willingness to undergo a DBS check