Service Desk Analyst - Flexible IT Support & Ownership
Role Description & Overview
Sword is a leading provider of business technology solutions and services. The Service Desk Analyst role focuses on high-quality technical support, ownership of incidents, and consistent customer experience across Sword's Managed Services environments.
The successful candidate will manage incidents and requests, follow ITIL-aligned processes, and collaborate across resolver teams to ensure timely resolutions and ongoing service improvements.
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Key Details
- Date Posted: 19 Oct 2026
- Location: newcastle
- Employment: Permanent
- Workplace: Hybrid
- Specialism: IT & Technology
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Sword Group
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