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Resolution Case Handler — Hybrid, Growth Path

CCMA - Call Centre Management Association north east Posted 22 Oct 2026 Closing: 21 Nov 2026
Permanent Hybrid
Competitive
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Role Description & Overview

Sopra Steria is seeking Resolution Case Handler to manage and resolve customer complaints within a regulated setting. You will conduct investigations, assess outcomes, and communicate clearly with customers while maintaining thorough records.

The role offers a clear development path, a training programme, and a hybrid work pattern with 1–2 days in the office per week and the rest from home.

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Key Details
  • Date Posted: 22 Oct 2026
  • Location: north east
  • Employment: Permanent
  • Workplace: Hybrid
  • Specialism: IT & Technology
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CCMA - Call Centre Management Association
Verified Practice / Corporate

Verified accountancy practice or enterprise finance team operating across the UK economy.

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