Supplier Performance Manager – Leading Provider of EV Vehicle Solutions & Services

Supplier Performance Manager – Leading Provider of EV Vehicle Solutions & Services

Supplier Performance Manager – Leading Provider of EV Vehicle Solutions & Services

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Associate Director of Automotive at PIE Recruitment

Supplier Performance Manager – Leading Provider of EV Vehicle Solutions & Services

An opportunity has arisen for an experienced Supplier Performance Manager to join a forward-thinking organisation within the vehicle operations function. Reporting to the Head of Vehicle Operations, this role is responsible for managing the performance of a portfolio of high-volume, high-spend suppliers providing vehicles, services, maintenance, and repair solutions.

This is a strategic position that plays a key role in enhancing supplier relationships, ensuring contract compliance, and continuously improving the driver experience. The role will also support the delivery of a group-wide supplier management strategy, collaborating closely with stakeholders across the business.

Location: Hertfordshire 2 days a week

• Up to 10% bonus
• Up to 15% pension
• 28 days holiday
• Private medical
• Further flexible benefits

Key Responsibilities:

• Manage performance and reporting for all key service suppliers across the vehicle supply chain.
• Supplier relations can range from the likes of tyres, glass, telematics & SMR.
• Build and maintain strong commercial relationships with suppliers and internal stakeholders, championing a high-quality, customer-focused service.
• Use data, analysis, and reporting to monitor trends and drive performance improvement and value creation.
• Support the tender process for the selection of new suppliers, ensuring cost effectiveness and service excellence.
• Track and report risk indicators and escalate significant deviations to senior leadership and risk functions.
• Identify inefficiencies or gaps in existing supplier processes and reporting frameworks, and lead the implementation of improvements.
• Stay informed on developments in the automotive, leasing, and salary sacrifice sectors to maintain a competitive edge.

Candidate Profile:

• Strong experience in supplier performance management, ideally within the automotive, leasing, or related sectors.
• Skilled in interpreting data and performance metrics to drive informed decision-making and continuous improvement.
• Excellent relationship-building abilities, with a proactive approach to stakeholder engagement and contract management.
• Commercially astute, with a clear understanding of customer experience drivers and service excellence.
• Able to identify risks and implement preventative or corrective measures.
• Familiarity with supplier governance frameworks and risk management is desirable.

What the Role Offers:

This role offers the chance to influence supplier strategy, enhance service delivery, and contribute directly to operational excellence. It’s ideal for someone looking to make a tangible impact in a business where customer experience, value, and performance are at the forefront.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Consulting, and Strategy/Planning

• Industries

  Motor Vehicle Manufacturing, Retail Motor Vehicles, and Alternative Fuel Vehicle Manufacturing

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