Pre-Opening Luxury Spa Reception & Membership Lead
Role Description & Overview
Hotel Indigo & K West Shepherd’s Bush invites a Spa Reception Manager to lead the day-to-day operations of our new Spa & Wellbeing sanctuary. You will guide a team, nurture membership growth, and ensure every guest journey reflects luxury service from arrival to departure.
You\'ll drive member engagement, manage reservations and CRM, organise events, recruit and train staff, and push revenue through memberships and wellness experiences while upholding our standards of care and wellbeing.
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Key Details
- Date Posted: 22 Oct 2026
- Location: london
- Employment: Permanent
- Workplace: Hybrid
- Specialism: Human Resources, Management & Operations
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