Enterprise AI Support Architect
Role Description & Overview
Perplexity is seeking an experienced Enterprise Customer Support Specialist to scale world-class support through automation and AI tooling. You will be the primary advocate for Enterprise Pro customers, helping them maximize value, troubleshoot complex issues, and feed insights into product development.
Responsibilities include diagnosing complex questions via tickets, Slack, and calls; building runbooks and documentation; and tracking KPIs while participating in on-call rotations for global
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Key Details
- Date Posted: 03 Oct 2026
- Location: Remote
- Employment: Permanent
- Workplace: Remote
- Specialism: Customer Service
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Kindredventures
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