Credit Controller - East Cork

Are you an experienced Credit Controller or Customer Services professional looking for your next opportunity with a well-established and growing business?

An established distribution business is looking for a Credit Controller to join its Finance team in Cork.

This is an excellent opportunity for someone with strong administration and customer service skills who is looking to develop their career in credit control. Previous credit control experience is an advantage, but it is not essential, as training and development will be provided.

ABOUT THE ROLE:

Working closely with the Credit Control Manager, depot teams and customers, you will provide day-to-day administrative support to the credit control function, helping to maintain accurate accounts, resolve queries and follow up on outstanding payments.

You will play an important role in ensuring customer accounts are kept up to date, queries are dealt with efficiently and credit control processes run smoothly across the business.

• Maintain accurate customer account records and financial documentation.
• Monitor customer accounts and identify overdue balances.
• Follow up on outstanding invoices and payments by phone, email and written correspondence.
• Assist with aged debt reporting, account reconciliations and payment queries.
• Work closely with depot teams to resolve invoicing, delivery and customer account issues.
• Respond to customer queries regarding invoices, statements and payments in a professional manner.
• Investigate account discrepancies and liaise with internal teams to find solutions.
• Record customer contact, collection activity and payment commitments accurately.
• Escalate disputed or high-risk accounts to the Credit Control Manager where appropriate.
• Support payment allocation, customer account maintenance, credit reviews and month-end activities.

ABOUT THE PERSON:

• Strong administration experience and excellent attention to detail.
• Good customer service and communication skills.
• Confidence dealing with customers over the phone and by email.
• Strong organisational skills and the ability to prioritise workloads.
• Good Excel and Microsoft Office skills.
• The ability to work accurately with financial information.
• A proactive approach to resolving queries and following up on outstanding tasks.
• The ability to build positive working relationships with customers and internal teams

Previous experience in credit control or accounts receivable would be beneficial but is not essential.