Community Operations Specialist - EU-CAI - German/Spanish/Italian/French speaker - (Third-party[...]

Responsibilities

As a key connector within our EU Creator ecosystem, you will spearhead the growth and engagement of TikTok Shop E-commerce creators. Your mission is to build a thriving community through tiered management, strategic content support, and data-driven optimization, driving creator retention and high-frequency content production across European markets.

• Creator Recruitment & Conversion: Execute outreach strategies to identify and invite high-potential creators; manage end-to-end conversion funnels via WhatsApp and other private domains to ensure successful onboarding and data collection.
• Tiered Community Management: Lead the daily operations of creator communities in the EU; establish standardized SOPs to ensure timely response and maximize community stickiness and DAU.
• Content Strategy & Empowerment: Stay ahead of global and local viral trends; curate and distribute "Creator Kits" (e.g., trend alerts, creation guides, and task reminders) to lower the barriers to creation for users.
• Growth & Lifecycle Optimization: Track and analyze community metrics to identify bottlenecks; design incentive programs to facilitate "Level-up" transitions for creators from Entry-level to Top-tier creators.
• Cross-functional Collaboration: Act as the "Voice of the Creator" by gathering local feedback; collaborate with cross-functional teams to resolve technical issues and ensure localized platform benefits reach the community effectively.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher.
• Fluency in English is required, along with the ability to communicate effectively with local creators across the German, Spanish, Italian, or French markets. Candidates must therefore be fluent in at least one of the following languages: German, Spanish, Italian, or French.
• Experience in international community/creator operations.
• Strong mindset for tiered user operations; ability to craft engaging copy and perform basic data analysis (Excel/BI tools) for performance reviews.

Preferred Qualifications

• Prior experience with WhatsApp Business or working for global social/entertainment platforms is highly preferred.
• Exceptional cross-cultural communication.