Mortgage Service Administrator

Mortgage Services Administrator Stafford town centre · £28,783 · Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings)

A long-established, member-owned building society wants a Mortgage Services Administrator to keep its mortgage book running smoothly, accurately and with a personal touch. It's a post-offer and servicing role, close to a mortgage processor, in a small team that flexes across mortgages, savings and branch.

What you'll do

Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxes

Run product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changes

Produce redemption statements and monitor the interest-only book, contacting members on time

Manage deeds end to end: chasing on completion, logging, sealing, discharges and part releases

Handle arrears and forbearance administration with professionalism and empathy

Process Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrations

Take daily calls from members, brokers and solicitors, and help improve procedures

What you'll bring

Mortgage administration or processing experience, ideally at a smaller lender

Accuracy and attention to detail

Confident communication with members, brokers, solicitors, valuers and estate agents

Awareness of Consumer Duty, financial crime and data protection standards

Willingness to cross-train into savings and cover the branch when needed

Why apply

Variety across the whole life of a mortgage, in a town-centre office five minutes' walk from Stafford station

A member-first society with a supportive team

Ongoing training, including industry and internal learning

To apply, send your CV or contact Jordan Diston at Vivo Talent: (phone number removed) · (url removed)